FAQ

About our tours and booking

Do I have to book tickets in advance?
For most of our tours, it’s necessary to book a ticket in advance. Tickets can be bought up until a certain amount of hours prior the start of the tour, or until they sell out. Thus, we advise you to purchase your tickets in time. If you want to book close to departure time and the website won’t allow it, give us an early call at +46841077330 (Opening hours are 09.00 – 17, Mon-Sat).

The only exceptions are the following tours during Summer: Old Town Walk, Oslo City Walk, and Copenhagen City Walk. To them, you can just show up to and pay on the spot. Advance notice is not necessary.

How do I find the guide?
Public tours: The guide is on site approx. 15 minutes before departure. Keep an eye out for a guide dressed in a blue or white t-shirt and/or jacket with the logo OURWAY.

Private tours: Look out for a handsomely dressed guide with a sign with your name on it. If you have requested to be picked up at your hotel, your guide will be waiting for you in the lobby.

I have a gift card, how do I use it when booking a tour?
If the gift card comes directly from OURWAY; use the voucher code on the gift card and paste it into box ”Gift card” when booking.

If your gift card comes from another vendor, please contact us. Include the voucher code, the tour you want to join, the vendor, the number of people and what date.

I have an Oslo Pass, how do I book a tour?
If you want to join our Oslo City Walk, you don’t need to pre-book. Just show up to Nobel Peace Center at 14.00 and show your pass.

If you want to join our Hipster Oslo Tour, use code OSLOPASS when booking for 15% discount.

I have a Stockholm Pass, how do I book a tour?
If you want to join our Old Town Walk, you don’t need to pre-book. Just show up to at Stortorget, in front of the Nobel Museum, at 14.00 and show your pass. Please note that our guide needs to register your pass on sight.

If you want to join Delightful Djurgården Walking Tour, use code STOCKHOLMPASS1 when booking. Tour is only included from Jun 30 – Aug 26. Pre-booking is required. Please note that our guide needs to register your pass on sight.

I have a Stockholm City Pass, how do I book a tour?
If you want to join our Old Town Walk, you don’t need to pre-book. Just show up to at Stortorget, in front of the Nobel Museum, at 14.00 and show your pass. Please note that our guide needs to register your pass on sight.

Prices & Scheduling

Are tip and gratitudes included in the price of the tour?
No. Our guides are paid by the hour (and have all the necessary insurances needed). If you want to leave tips and gratuities to your guide, it’s his/hers to keep in addition to the salary.

Can I get a refund for my ticket?
OURWAY refunds Private Tours booked by individuals up to 5 days prior to departure. Tours booked by a business have a minimum of 10 days, however, exceptions do exist.

OURWAY refunds tickets for Public Tours up to 72 hours prior departure.

For more detailed rules regarding refunds, see our cancellation policy.

Can I reschedule my tickets?
As a general rule, Public Tours can be rescheduled without an extra fee, however, there are exceptions. To make it easier for us, we appreciate it if you let us know in time – at least 48 hours before the tour is to take place. If you have concerns regarding a specific tour, contact us for details about rescheduling before booking.

What is included in my ticket price?
It’s different from tour to tour. If a tour includes a visit to one or several museums, the entrance fee is included in the price. Some tours include public transportation, whilst our private tour with transport include a private van or bus. Under each tour, you can see what’s included. All prices include VAT.

Do you offer discounted tickets for children?
Yes, on our public tours children have a discount on the price. Children up to 18 years go for a discounted price. Children under 5 years go for free.

Who can attend? Are there age restrictions?
Anyone can attend. We have age restrictions on the following tours: Stockholm Craft Beer Tour, Rooftop Tour and Segway-tours.

Food Related

What if I have dietary food allergies?
If your tour includes food or drinks, please let us know any possible allergies when booking the tour.

Do you have another question? No question is too stupid, contact us below and we will get back to you shortly.

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OURWAY mottog 2014, 2015, 2016 & 2017 Certificate of Excellence från TripAdvisor, för enastående omdömen från gäster.