Terms & conditions
Read more about our terms and conditions
Terms & conditions
1. The company and the services
The Company offers guided tours in various forms, such as walking tours, segway tours, bike tours, driving tours, transfers, guide & assistant services, rooftop tours, craft beer tours, sailing tours, kayaking tours, food tours, cooking classes, amphibious bus tours (the Ocean Bus), at different locations in Sweden, Norway and Denmark.
2. Definitions
The below definitions apply to these terms and conditions:
- “Company” means OURWAY Tours AB, a company registered in Sweden with the registration number 556848-7978, whose registered office is at Märlartorget 17 11127 Stockholm, and or any subsidiaries thereof,
- “Lead Customer” is the consumer, the company or the agent making the booking of guided tour for him/herself/itself or on the behalf of others,
- “Participant/s” are the participants participating in the guided tour,
- “Agreement” refers to these terms and conditions in this agreement,
- “Services” means the guided tours provided by the Company,
- “Public Tour” means a tour that is available to the public, planned according to a set schedule and which has a set pricing,
- “Private Tour” means a tour that is planned and arranged according to the Lead Customer’s wishes,
- “Protective Equipment” means equipment provided by the Company in order to keep the participants safe during particular guided tours,
- “Website” means the website of the Company www.ourwaytours.com
- “Terms” means these terms and conditions.
- The Lead Customer and the Company are referred to jointly as the ”Parties” and individually as a ”Party”.
3. Applicability
- These Terms constitute the Agreement and understanding between the Lead Customer and the Company.
- By booking and/or using the Services and/or the Website, you acknowledge that you have read and considered these Terms and you accept the application of the Terms. These terms must be read carefully before booking the Services as they contain the limitations of the Company’s liability to the Lead Customer and they affect the Lead Customer’s liabilities and rights under the applicable law. Only the Lead Customer can make amendments to the booking made with the Company.
- If the Lead Customer’s booking refers to other participants than the Lead Customer, the Lead Customer is obliged to confirm that the Participants are informed and have acknowledged these Terms, as well as the Company’s Privacy Policy.
- The Lead Customer’s booking once accepted and confirmed by the Company in writing, represents a binding contract between the Lead Customer and the Company. The acceptance of these Terms is a prerequisite in order to at all be able to partake in the Services and supersede any arrangement between the Lead Customer and the Company.
- Terms may be changed, modified, amended or terminated by the Company at any time and for any reason, without obtaining the Lead Customer’s approval in advance. An updated version of the Terms will be published on the Website and starts to apply immediately upon the date indicated in the updated version of the Terms. If the booking or use of the Services takes place after an updated version of the Terms was published, the Lead Consumer will be deemed to have accepted the new Terms.
4. Personal data
- The booking of the Services requires that the Company processes personal data about the Lead Customer and the Participants. By booking the Services such processing is acknowledged and accepted. The Company will use the personal data to provide the Services, and where necessary to submit your personal data to third parties. The Company processes your personal data strictly according to applicable regulatory frameworks governing the processing of personal data and in accordance with the Company’s Privacy Policy.
5. Requirements for participating
- In the following, the requirements for participating in the Company’s different Services will be presented. It is the Lead Customer’s responsibility to ensure that the Participants of the Services meet the requirements of the ordered Services.
Requirements for participating in our public tours
| Ordered service | Min participants | Max participants | Min age | Min weight | Max weight | Max height |
|---|---|---|---|---|---|---|
| Walking tour | 4 participants | 16 participants | – | – | – | – |
| Bike tour | 4 participants | 12 participants | 15 years | – | – | – |
| Craft Beer tour | 4 participants | 10 participants | 18 years | – | – | – |
| Food tour | 2 participants | 12 participants | – | – | – | – |
| Cooking class | – | – | – | – | – | – |
| Canal tour | – | – | – | – | – | – |
| Sailing tour | 2 participants | 10 participants | – | – | – | – |
Requirements for participating in our private tours
| Ordered service | Min participants | Max participants | Min age | Min weight | Max weight | Max height |
|---|---|---|---|---|---|---|
| Walking tour | 1 participant | 25 participants | – | – | – | – |
| Bike tour | 1 participant | 12 participants | 15 years | – | – | – |
| Driving tour | 1 participant | 30 participants | – | – | – | – |
| Transfer | 1 participant | 30 participants | – | – | – | – |
| Guide & Assistant | 1 participant | 25 participants | – | – | – | – |
| Craft Beer tour | 1 participant | 10 participants | 18 years | – | – | – |
| Food tour | 1 participant | 12 participants | – | – | – | – |
| Cooking class | 1 participant | – | – | – | – | – |
| Canal tour | 1 participant | – | – | – | – | – |
| Sailing tour | 1 participant | 10 participants | – | – | – | – |
6. Personal safety data
- Participants must adhere to the instructions and safety instructions provided by the Company at all times.
- The participant must use the Protective equipment provided by the Company during the Services.
- Participants are advised on all tours to use comfortable shoes without heels.
- It is not allowed to use selfie-sticks during the following tours:
- Segway tour,
- Bike tour and,
- Rooftop tour.
- All Participants must be sober to partake in the Services. The Company withholds the right to test Participants for intoxication if the representatives of the Company suspect a Participant to be intoxicated. If the test proves positive the Participant immediately has to be withdrawn from the Services. The Company will in case of the Participant’s withdrawal from the Services due to intoxication:
- not provide any refunds to the Lead Customer when the Services are pre-paid or,
- when the Services are not pre-paid, invoice the entire cost of the Services from the Lead Customer.
- The Company may also at its own discretion require a Participant to withdraw from the Services if the Company deems the Participant’s conduct to be offensive or to cause annoyance or danger to other Participants. The Company have no further liability for the carriage of such Participants. The Company will in case of the Participant’s withdrawal due to misconduct during the Services:
- not provide any refunds to the Lead Customer when the Services is pre-paid or,
- when the Services are not pre-paid, invoice the entire cost of the Services from the Lead Customer.
7. Health
- It is the Lead Customer’s responsibility to ensure that the Participants meet the health and vaccinations requirements applicable to the destination.
- It is the Lead Customer’s responsibility to inform the Company of any pre-existing medical conditions and/or disabilities among the Participants that could be expected to affect the conduct of the booked Services. If no such information has been provided prior to the booking, the Company will consider the booking as a confirmation that the Participants are fit to partake in the Services.
- Persons with pre-existing heart conditions, fear of heights and/or that suffers from dizziness are advised not to partake in the Services.
- Pregnant women are advised not to partake in following Services:
- Segway tour,
- Bike tour and,
- Rooftop tour.
8. Prices
- Prices for the Services are valid as published on the Website. The published prices are presented in the local currency of the destination where the Services are provided. All published prices include value-added tax.
- The Company reserves the right to change any of the prices published on the Website.
9. Payment
- The Lead Customer is responsible for the booking, paying the deposit and the full price, making any amendment and cancellation requests, for paying any additional charges in relation to the booking and for all other matters concerning the booking.
- The Lead Customer chooses how to pay. Payment can be made by credit/debit card or invoice. Following conditions apply to the different payment options.
- Payment Option: Credit card
The Company uses a third-party payment solution which is handling the credit/debit card transactions. In order to pay by credit/debit card, the Lead Customer must provide credit/debit card details or equivalent information as required by the Company for the performance of payment. Whenever a payment is made from the Lead Customer, the payment is directed via a third party solution directly to the Company. Any delays in payments or defects in the payment services which are not attributable to the Company but are the effect of failures in the payment system provided by the third party Services provider, shall not be attributable to the Company and the Company shall not have any liability for such delays or defects. As stated above under section 4, by booking the Services a transfer of the personal data, such as credit/debit card details in the booking details, may be transferred to a third party Services provider. By booking the Services you acknowledge and approve the aforementioned. By booking the Services the Lead Customer will entail a cost in accordance with specifications made in the booking. Payments will be inclusive of applicable taxes where required by law. Payments made by the Lead Customer are final and non-refundable unless otherwise determined by these Terms. Payments are due by the completion of the booking. - Payment Option: Invoice
The billing is made the day after the Services are provided. In the event of late payment, the Lead Customer will be charged a reminder fee.
The invoice is due according to the following:
| Client type | Payment terms |
|---|---|
| Private person | 10 days |
| Agent & reseller | 30 days |
| Company | 10 days |
10. Cancellation by the lead customer
- Only the Lead customer can ask the Company to cancel the booking or remove a named participant from the booking. Following conditions are applicable when cancelling:
- In the event of late cancellation, meaning that the cancellation is made after the last day before departure date when cancellation can be made according to the table under clause 10.1 of these Terms, the Lead Customer loses the right to refund, but has the right to reschedule the Service at a new time under following conditions: If the concerned Participant is ill and the illness is supported by a doctor’s certificate, or
- If the concerned Participant cannot make it to the booked Service in time due to delays by cruise ship, flight or ferry.
- If the Lead customer does not make a cancellation in accordance with clauses 10.1 or 10.2 these Terms the right to refund or reschedule is lost.
- All rights to refund and reschedule is lost if the Lead Customer and/or party does not show up to a scheduled Service without previous cancellation in accordance to clauses 10.1 or 10.2 these Terms.
- Cancellation must at all times be made by e-mail to the info@ourwaytours.com.
Cancellations public tours
Days before departure date when cancellation can be made. The following conditions are applicable when cancelling:
| Ordered service | Stockholm | Refund | Copenhagen | Refund | Oslo | Refund |
|---|---|---|---|---|---|---|
| Walking tour | 24h | Full refund | N/A | N/A | N/A | N/A |
Days before departure date when cancellation can be made. Cancellation must at all times be made by e-mail to info@ourwaytours.com
Cancellations private tours
The following conditions are applicable when cancelling:
| Ordered service | Stockholm | Refund | Copenhagen | Refund | Oslo | Refund |
|---|---|---|---|---|---|---|
| Walking tour | 3 days | Full refund | 3 days | Full refund | 3 days | Full refund |
| Bike tour | 3 days | Full refund | 3 days | Full refund | 3 days | Full refund |
| Driving tour | 3 days | Full refund | 3 days | Full refund | 3 days | Full refund |
| Transfers | 7 days | Full refund | 7 days | Full refund | 7 days | Full refund |
| Guide & Assistants | 3 days | Full refund | 3 days | Full refund | 3 days | Full refund |
| Craft beer tour | 7 days | Full refund | 7 days | Full refund | 7 days | Full refund |
| Food tour | 14 days | Full refund | 14 days | Full refund | 14 days | Full refund |
| Cooking class | 14 days | Full refund | 14 days | Full refund | – | – |
| Sailing tour | See specific terms & conditions below | – | – | – | – | – |
Days before departure date when cancellation can be made. Cancellation must at all times be made by e-mail to info@ourwaytours.com
Stockholm public & private tours with special cancellation policies
The following conditions are applicable when cancelling:
| Ordered service | Stockholm | Refund |
|---|---|---|
| Sailing tour | 28 days | Full refund minus booking fee |
| 21-27 days | 75% minus booking fee | |
| 14-20 days | 50% minus booking fee | |
| 7-13 days | 25% minus booking fee | |
| 0-6 days | No refund | |
Days before departure date when cancellation can be made. Cancellation must at all times be made by e-mail to info@ourwaytours.com
11. Changes in the services and cancellations by the company
- The Company may, at its own discretion concerning Public tours, cancel or reschedule the Services after prior notice to the Lead Customer:
- in exceptional cases of bad weather, such as black ice, abnormally low temperatures, storms, thunderstorms, heavy rains etc in order to keep the Participants safe,
- if the scheduled guide is ill and the Company cannot find a substitute guide, or
- if the number of booked participants scheduled to participate in the Service does not meet the minimum requirement of the Service.
- The Company may at its own discretion concerning Private tours cancel or reschedule the Services after prior notice to the Lead Customer:
- in exceptional cases of bad weather, such as black ice, abnormally low temperatures, storms, thunderstorms, heavy rains etc in order to keep the Participants safe, or
- if the scheduled guide is ill and the Company cannot find a substitute guide.
- If the Company cancels or reschedules the Service according to clause 11 these terms The Lead Customer can choose to:
- get a full refund for the cancelled or rescheduled Service, or
- to reschedule the Service at another time.
12. Force majeure
The Company shall be relieved from liability for any delay or failure to perform its obligations under these Terms because of circumstance that impedes or significantly obstructs or delays the performance of the obligations. Such circumstances include but are not limited to war, terror attacks, government action or failure to act, labour conflict (even if the Company does not participate in the conflict), fire, flood, industrial disturbances, or other circumstances of similar importance and outside of the Company’s control, as the Company reasonably cannot count with and whose consequences the Company could not reasonably avoid or overcome. If the Company wishes to invoke the force majeure disclaimer in this section, it shall give written notice to the Lead Customer when the force majeure event starts and ends respectively.
13. Claims
- Any potential claims against the Company related to these Terms or performance of the Services shall be made as soon as the reason for the claim has become known or should have been known to the Lead Customer.
- Claims must always be made in writing and submitted to the Company by e-mail at info@ourwaytours.com
14. Insurance
Personal and/or travel insurance for the Participants is not included in the Services. The Company strongly advises the Lead Customer to ensure that the Participants have the appropriate insurances for using the Services.
15. Subcontractors
The Company is entitled to use subcontractors for the performance of the Services without prior approval from the Lead Consumer.
16. Passport and Visa
It is the Lead Customer’s responsibility to ensure that the Participants carry a valid visa, travel permit and passport, as required by the governing law of the location where the Services are performed.
17. Disclaimer regarding our marketing materials
The Company reviews and keeps its marketing materials updated on regular basis. However, due to the fact that the Services are provided in public environments, some changes regarding the Services can occur. The company expressly disclaims any and all responsibility for any loss or damage of any kind arising directly or indirectly from the Lead Consumer’s reliance on any information contained in the marketing materials and any inaccuracy or error in such materials.
18. Limitations of liability
The Company is not liable unless intentional or gross negligence can be charged to the Company, for indirect damages such as, but not limited to loss of profit, loss of income or production and similar costs and losses incurred by the Participants or any third party in connection with the use or problems in the use of the Services.
19. Substitution
If any provisions of these Terms or the application of them shall be declared or deemed void, invalid or unenforceable in whole or in part for any reason, the remaining provisions of these Terms shall continue in full force and effect. A reasonable adjustment of the Agreement shall be made to the extent that the invalidity substantially affects the Party’s exchange or performance under the Agreement.
20. Governing law
- These Terms and the consumer or business relationship between the Lead Customer and the Company shall be governed by and construed in accordance with the laws of Sweden.
- Any disputes arising in connection with the Terms or the Lead Customer’s use of the Services shall primarily be resolved by a settlement between the Parties.
- If the Parties cannot reach such a settlement within a reasonable time and if the Lead Consumer is a consumer, the dispute shall be referred to the National Board for Consumer Disputes, Sw: Allmänna reklamationsnämnden (”ARN”), provided that ARN is authorized to resolve the dispute. Otherwise, disputes shall be resolved in general Swedish courts, with the Stockholm district court (Sw: Stockholms tingsrätt) as the first instance.
- f the Lead Customer is a company, any disputes due to or related to the Terms or the Lead Consumer’s use of the Services shall be resolved in general Swedish courts, with the Stockholm district court (Sw: Stockholms tingsrätt) as the first instance.